Refunds and cancellations
These rules apply to commissioned briefings, charts, notices, reconciliations, and hearing packs described on this site. They do not apply to goods we do not sell, to subscriptions, or to files downloaded from other sites such as Veve.
Eligibility
A refund may be due when we cancel a sitting, when we cannot obtain access to the source lists through no fault of yours after a reasonable attempt, or when you cancel within the timeframe below before work on the books has started.
Timeframe
Written cancellation received more than five working days before the sitting date: full refund of any deposit. Cancellation received five working days or fewer before the sitting: the deposit is kept to cover reserved travel and print. After the analyst has begun reading the source lists, fees for time already spent are not refunded.
Full or partial refund
If only part of a pack can be completed because a book is missing and cannot be produced, we invoice the completed portion (for example the permit notice but not the crew-hour sheet) and refund the unused portion of any prepayment.
Non-refundable items
Board printing already ordered for a hearing date, third-party print-shop invoices, and non-refundable travel tickets bought with your written approval are not refunded. Time spent on site during a sitting that you cut short is charged.
Deposits
A deposit of thirty percent may be asked before travel is booked. It is applied to the final fee. It is returned only under the cancellation rules above.
No-shows and rescheduling
If the named officer is absent and no deputy with access to the books is present, the sitting is treated as a no-show and the deposit is kept. Rescheduling with at least five working days’ notice is allowed once without a further deposit.
Work already started
Copying stamp-book lines, drawing hatched bars, and setting type for boards all count as started work. Materials purchased for boards are charged at cost with receipts available on request.
How to request a refund
Telephone +14194623032 or write to contact@releasepathcore.digital with the sitting date and the programme name. Do not use a form on this site; none is provided. We answer refund requests within five working days and, where a refund is due, return the sum by the same method you used to pay, typically within ten working days after agreement.
Local utility
Availability of the local tracking utility through Veve is outside these briefing-fee rules. This site does not take payment for that utility and does not refund third-party store purchases.